DHS IG report recommends greater HSIN responsiveness

From Homeland Security Today:

The information-sharing network of the Department of Homeland Security (DHS) must do a better job of meeting its customers needs, concluded a report from the department’s inspector general (IG) released December 5th.

The IG report, titled “DHS’ Efforts to Improve the Homeland Security Information Network” (HSIN), found widespread dissatisfaction with the capabilities of the data network from state and local officials searching it for information. The department is upgrading the HSIN to its next generation version, which it argues will resolve many of the concerns about the existing network.

The report recommends that DHS provide resources to improve relationships with its HSIN users and provide them with adequate opportunities to provide feedback on the network. The department also should develop scenario-based training for stakeholders, include performance metrics in any future HSIN developments, and make clear how it uses the information in HSIN.

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